To change the serial number of a sensor, go through the following steps:  

Step 1: Select the sensor you wish to change the serial number. There are three ways to select it:

1ª: Select, in the Sensors tab of your Dashboard, the desired sensor widget.

2ª: In the main menu, on the left side, click on Locations and Equipment. Select Locations and then find the desired sensor in your organization's structure.

3ª: In the main menu, on the left side, click Settings. Select Monitoring, then find and click on the desired sensor.

Step 2: A side window will open (Sensor View). Select the General tab.

Step 3: In the About sensor section, click on the edit button.

Step 4: Edit the Serial Number field. 

Note: Each sensor can only have one unique serial number. This means that, when changing it, the new number must not already exist on the platform.

Step 5: Click on the save button.

Example of procedure: