Reset a user's password

To force a user to reset password, go through the following steps:  


Step 1:  In the main menu, on the left side, click on Users Management.


Step 2: Select the user you wish to force to reset the password. A side window will open with the user's details.


Step 3: At the bottom of the side window, under actions, click Reset password.


Step 4: You will get a warning saying "Are you sure you want to force this user to reset it? ".Click on the Yes option. 


The user will receive an email to reset the password, as per the example below.


 

Example of an e-mail to reset the password:

 


 

Only users with an Administrator profile can force users to reset their password.

 

Example of how to force other users to reset their password:



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article