How communication credits are spent

The communication credits are spent on SMS and Voice calls notiifcations. 


The number of credits spent on each SMS or voice call depends on the user's mobile network country. Consult the table below which shows the number of credits consumed depending on the country:


CountryCredits spent per each SMS*Credits spent per each Voice call*
Andorra25
Angola24
Argentina
22
Austria12
Belgium32
Bolivia35
Brazil22
Cabo Verde311
Canada21
Chile 23
Colombia12
Costa Rica 13
Croatia14
Cyprus
13
Czech Republic  
12
Denmark22
Dominica 39
Dominican Republic3
4
Ecuador94
Finland14
France12
Germany23
Gibraltar16
Greece 14
Guatemala3
4
Hungary22
Ireland 12
Israel 42
Italy13
Liechtenstein 
18
Luxembourg 
23
Mexico 
42
Netherlands 
21
Norway 
1
2
Panama 
33
Paraguay 
23
Peru 
53
Poland 
12
Portugal 
13
Slovakia 
14
Slovenia 
3
2
Spain 
13
Sweden 
22
Switzerland 
24
United Kingdom 
12
United States 
11
United States & Canada 11



Important Notes:  

1. The table above is valid for SMS without special characters (!, ç, #, etc), for each set of 160 characters. 

2. The table above is valid for SMS with special characters (!, ç, #, etc), for each set of 70 characters.  

3. The displayed price represents the average value charged by a 15 second voice call.

4. The voice call or SMS will only be sent if your account has sufficient credits. 

5. ViGIE reserves the right to modify the above table without prior notice, whenever necessary. 


Example 1: An SMS without special characters with a length of 165 characters in Germany will spent 4 communication credits. The same SMS with special characters will spent 6 communication credits.
Example 2: An SMS with special characters with a length of 143 characters in Belgium will spent 9 communication credits. The same SMS without special characters will spent 3 communications credits.
Example 3: You have 23 communication credits in your account in Italy. A voice call with a length of 15 seconds will spend 3 communication credits remaining 20 in your account.

 

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