How to recover my password?

Created by ViGIE Customer Success, Modified on Mon, 17 Jul 2023 at 02:23 PM by ViGIE Customer Success

To recover your password, go through the following steps:

Step 1: Open your browser and access website.

Step 2: Introduce your e-mail address.

Step 3: Click on Next.


Step 4: Select the Forgot password? option.

Step 5: Click on Reset Password. Instructions to recover your password will be sent.

Step 6: Open your e-mail and then, wait a few moments until you receive an e-mail with the instructions. You will be provided with a temporary password.

Step 7: After you receive the email, go back to the browser and click on Go to login


Step 8: Introduce the temporary password you received in the e-mail and click Login.


Those credentials are only available for 48h after the request. If overdue, please go back to step 1. 

Step 9: Change your password according to the requirements.


The new password cannot be the same as the latest 3 passwords and can contain all special characters except: ' , / and ".


Step 10: Click on Save password.



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