How to validate an alarm from the alarm list

Created by ViGIE Customer Success, Modified on Wed, 15 May at 4:45 PM by ViGIE Customer Success

To validate an alarm from the alarm list, go through the following steps:

Step 1: In the main menu, on the left side, click on Alarms.

Step 2: Choose the Alarms option.

Step 3: Select the Alarm you want to validate depending on it status:

Examples:

How to see the alarms currently occurring

How to see the Alarms waiting validation

Step 4: After opening the side panel with the Alarm information, you can proceed the analysis.

Step 5: Then choose one of the following options depending on what is applicable:

Option 1: Put the alarm under analysis - In cases where the reason for the Alarm occurrence is not resolved, you can "snooze" the alarm by putting it on analysis for a while, during which you will not receive any notification.

Set the Resolution time.
Click the Under Analysis button.
Enter a comment or select a predefined comment.

Example of the procedure to put the alarm under analysis from the alarms list:

Option 2: Solve the Alarm - In cases where the reason for the Alarms occurrence is resolved and the Alarm has recovered.

Click the Solved button.
Enter a comment or select a predefined comment.
Click on Acknowledge.

Example of the procedure to put the alarm solved from the alarms list: