How to validate an alarm from the alarm list

Created by ViGIE Customer Success, Modified on Wed, 15 May 2024 at 04:45 PM by ViGIE Customer Success

To validate an alarm from the alarm list, go through the following steps:


Step 1: In the main menu, on the left side, click on Alarms.


Step 2: Choose the Alarms option.  


Step 3: Select the Alarm you want to validate depending on it status:


            Examples


            How to see the alarms currently occurring 


            How to see the Alarms waiting validation

                            

Step 4: After opening the side panel with the Alarm information, you can proceed the analysis.


Step 5: Then choose one of the following options depending on what is applicable:


Option 1: Put the alarm under analysis  - In cases where the reason for the Alarm occurrence is not resolved, you can "snooze" the alarm by putting it on analysis for a while, during which you will not receive any notification.


  • Set the Resolution time.
  • Click the Under Analysis button.
  • Enter a comment or select a predefined comment.


Example of the procedure to put the alarm under analysis from the alarms list:




Option 2: Solve the Alarm  - In cases where the reason for the Alarms occurrence is resolved and the Alarm has recovered.

  • Click the Solved button.
  • Enter a comment or select a predefined comment.
  • Click on Acknowledge.


Example of the procedure to put the alarm solved from the alarms list:






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